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Frequently Asked Questions
Can I set up the frame ahead of time as a gift?
Yes! You can add photos to the frame and invite family members to join before it's even set up. Include a gift message along with a featured photo for a special gift they won't forget. All Aura frames come in a beautiful gift-ready box without any pricing information. Visit our Help Center for detailed gift setup instructions.
How many photos can I add to the frame?
You can add an unlimited number of photos to the frame. The Aura Frames app syncs with your photo library and the frame communicates with our secure cloud server to retrieve photos to display on the frame. No subscription fees, no storage limits.
Does Aura require a WiFi connection to work?
Aura must be connected to WiFi at all times in order to display photos. This is important so that Aura can always show the latest photos on your frame as you take them, and also so that it can download software updates to the frame.
Do I need to be near the frame to add photos?
The great thing about Aura is that you can easily add photos using the Aura Frames app, even if you're miles away. Once the frame is online (you will need a smartphone with the Aura Frames app to connect the frame to WiFi), you can continue adding photos from anywhere in the world - no need to be on the same WiFi network or near the frame. Open the Aura Frames app to see what photo is currently on the frame or share a photo instantly!
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