Connecting to a Captive Portal

If the network you are using requires you to view or interact with a web page in order to access the internet (captive portal), you can connect your Aura to this network using the Aura app if you have an iOS device. At this time, the Android version of our app does not support WiFi setup through a captive portal. However, once you connect the frame to the internet using an iOS device, an Android device can be used to run the Aura app, but any actions to change the network name, password and such again will require an iOS device.

Here is how you connect your frame to WiFi using a captive portal:

Please note: If it's your first time setting up a frame, you will need to download the Aura app, create an account and follow the steps to "Set Up A New Frame". If you already own or contribute to a frame but want to set up a new frame, open the Aura app and tap the "+ New Frame" button at the bottom of the home page.

  1. Remove the frame from the box and plug it in. A four digit code will appear on the frames display.

  2. Open the Aura app and select the option to “Set Up A New Frame”.

  3. Tap “It’s plugged in”.

  4. Next, make sure the numbers on the app match those displayed on the frame's display. Tap “Next”.

  5. Tap “Connect Now”.

  6. Select the correct WiFi network. 

  7. On your Aura frame's display a screen will appear that says: “The network X uses a captive portal webpage to limit access to the internet. Please use the Aura app to perform additional setup.” In the Aura app you will see text that says: “Your WiFi network requires you to complete a captive portal web page. Use the app to navigate the webpage on the frame", tap “OK”.

  8. On your Aura frame's display you will see a web browser with instructions to connect to the internet. In the Aura app you will see a grey square. Move your index finger around the grey square to move the cursor displayed on the frame. Tap the grey square to click on the buttons displayed on the frame. Tap “Go” when you have finished completing the portal.

  9. Next you will be asked to name your frame, once complete tap “Okay”.

  10. Invite family members or skip this step. 

  11. Enable notifications or not.

  12. Click “Let’s Go”.

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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