Gift Setup

Important Notes before you begin:
  • Do not plug in your frame until you review the following options.

  • When photos are preloaded in Gift Setup, the photos will appear on the frame on your app, photos do not appear on the physical frame until the recipient completes the frame setup and connects to WiFi. If you want to view the photos on the frame, there is an option to do so below.

  • Each frame member must have their own Aura App installed and create an account, do not share logins. If the recipient does not have access or the knowledge/desire to install the app, you simply remain the frame owner and preload the photos.

Which option should I choose?:

Setting up your digital frame as a gift is simple once we determine how you’d like to gift it. This depends on which frame you bought, where you bought it, and what you want to do. Read through these questions and see which setup flow applies to you (if you wish to set up Aura Analog as a gift, follow the instructions for Setting up Aura Analog). 

Digital Frame Gift Setup Options:
  1. If you’d like to preview the photos on your frame before gifting, please visit Alternative Gift Setup Options.

  2. If you purchased your frame from our website at auraframes.com, please visit Email Gift Setup.

  3. If you have a frame other than the Mason or the Sawyer, please visit Alternative Gift Setup Options

  4. If you've purchased the Mason or Sawyer frame and it is in your possession, follow the steps below to utilize the Gift Setup Code located on the outside of the box. There is no need to unpack the frame unless you want to use Option 1 above.

Gift Setup Code

Note: If you receive the error message "expired or invalid" when scanning the gift setup code go to Alternative Gift Setup.

  1. Unwrap the clear wrapping from the box and remove the printed sheet on the side of the box to reveal the Gift Setup code. See example below.

  2. If you don’t already have the Aura app, download it now from the Apple App Store or Google Play Store and create an account.

  3. From “Add Frame”, choose “Set Up As A Gift”.

  4. Allow the Aura App to access your camera.

  5. Point your phone’s camera at the Gift Setup code on the Aura packaging.

  6. Follow in-app directions to add a cover photo and a gift message that the recipient will receive when they first connect the frame to WiFi.

That's it! You can continue to add photos, invite frame members to share their photos, adjust frame settings, and more - no need to be near the frame to do any of this.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

Was this article helpful?

Let us know how we can do better:

Want to see more?

View all articles