Mother's Day Edition IMPORTANT Gift Information

Links to our set up instructions and user manuals are below - this is the best place to start your setup.

If you are having any issues with your frame we are here to help.

Caution, If you do run into an issue - DO NOT HARD RESET your frame (e.g. sticking a paperclip in the reset hole). Your photos will be lost if you reset your frame.

Instead, please submit a request and let us know the issue and we will get back to you as soon as possible.

Also, to help you find articles you may need if you run into trouble, please see below:

I pre-loaded the frame with photos (gift frame) and something is not working.

  • Please reach out to us for help.

I set up the frame in advance on my home network and now it will not work at my gift recipient's home, help.

My shipment is showing delivery after Mother's Day.

  • Unfortunately, we are aware of some orders that will not make delivery by Mother's Day.  We worked with UPS and our warehouse to move as many orders as possible to Saturday delivery so please check your tracking link again to see if there is any change.

  • If your delivery is showing as after Mother's day, there isn't anything further we can do to change the delivery date and we're very sorry for the delay

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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