How can I give an Aura Frame to someone who does not have a smart device?
Aura Frames require a smart device to set up the frame (connect to WiFi and to trouble-shoot when needed). While we can't support the use of our frames without a smart device, there is a way to pre-set the WiFi which you are welcome to try and when everything falls into place this will work. However, since the product is not designed to function this way, you should be informed of the following.
The frame needs to be in your possession to pre-set the WiFi.
The target WiFi network must broadcast at 2.4 gHZ and the name and password must be pre-entered correctly (e.g. upper/lower cases, spaces, special characters).
Other than providing this information, the process is at your risk, since the product is not designed to work this way and we have no ability to trouble-shoot.
We do offer a 45 day return period when purchased from our site, if it doesn't work, you can contact us for a return.
When this is done correctly and all the above requirements are met, the frame will automatically connect to the recipient's WiFi and if you set up a gift, it will start displaying photos as soon as it is plugged in at their home.
Below are the steps to pre-set a gift recipient's WiFi on an Aura frame:
Please note: If it's your first time setting up a frame, you will need to download the Aura app, create an account and follow the steps to "Set Up As A Gift". If you already own or contribute to a frame but want to set up a new frame, open the Aura app and tap the "+ New Frame" button at the bottom of the home page.
Open the Aura box and plug it in. A four digit code will appear.
Tap "+ New Frame"
Tap "Set Up As A Gift."
Tap "It's Plugged In."
Enter the four digit code displayed on the frame into the four squares. Tap "Next."
Tap "Enter WiFi Network" towards the bottom of the page.
Enter the name of the recipient's WiFi network. Make sure you are entering the network name correctly (this is case and space sensitive). Tap "Save."
Enter the password of the recipient's WiFi Network. Make sure you are entering the password correctly (this is case sensitive). Tap "Save."
Enter the recipient's email address and hit "Save" or tap "Skip" to skip this step.
Name the frame and tap "Okay."
Tap "Finish." Unplug the Aura and put it back in it's box.
If you want to add photos in advance you can now invite contributors and everyone will be able to remotely add photos to the frame from the Aura app.
When the recipient opens their gift, they should be able to simply plug in their Aura. The frame will automatically connect to their WiFi and begin displaying photos.