Activating the Subscription Service

Now that you've purchased Aura Analog you can go ahead and activate your subscription in the Aura App.

Follow the steps below to complete the set up:

  1. Download the Aura app by searching "Aura frames." (If you already have an account jump to step 3.)

  2. Create your own account using your name, email address and a secure password.

  3. Locate the email that was sent shortly after you made your purchase. Search the subject line: "Activate Your Aura Analog Subscription"

  4. Click the link in the email which will redirect you to the Aura app. Select the frame you wish to set up from your order history.

  5. Now it’s time to personalize your frame in the app. First you need to name your Analog subscription frame, once complete tap ‘Okay’.

  6. Next, add details of the person receiving the prints, if that's you simply enter your own name, email address (optional) and shipping address. Don’t worry you can always update these details later in the Aura App. Once complete tap ‘Save’ in the top right.

  7. On the next screen please double check the details you’ve entered are correct and tap ‘Next’. If you need to edit any of the details tap the grey pencil icon to the right of the recipient’s name.

  8. Now it’s time to add photos to your Analog frame which will be selected for print! If you already own a frame you’ll be familiar with how to add photos to a frame. If not, click here to learn more!

  9. Add as many photos as you’d like before allowing Aura to choose the best 5 photos for printing or you may wish to select the 5 photos yourself!

  10. If you want to change the photos that have been selected by Aura simply tap on the photo and select another option from the photos below. Please note that you can only select a photo for printing from those that have already been added to the frame.

  11. Once complete tap ‘Review & Send’.

  12. Finally, it’s time to review the photos selected and the details of where the prints will be shipped. If all the information entered is correct tap ‘Send Prints Now’ otherwise you can wait for your prints to be automatically sent on the date displayed in the app.

  13. You’re all set! Your prints will be delivered in a matter of days.

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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