Aura is protected by a 1-Year Manufacturing Warranty which covers any manufacturing or hardware defects.

This does not cover faults caused by accident, neglect, misuse, or normal wear and tear. If you encounter any issues with the hardware that are not resolved through troubleshooting or resources available at our Help Center, please contact us so we can help. If we can't resolve the issue, we'll ship you a new frame right away at no expense to you. We will also provide a prepaid return label so you can send back the faulty unit.

Please note that by requesting and receiving a replacement, you agree to return the defective unit to Aura Frames within 90 days using the prepaid shipping label provided or be charged the cost of the replacement frame.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

Was this article helpful?

Let us know how we can do better:

Want to see more?

View all articles